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1. How can I find my special prices?
Drees Lichttechnik GmbH is supplier and qualified partner of the lighting industry. After registration and activating, your net prices will be shown to you on our homepage.
2. What will be your delivery time?
It is always our intention to have enough products on stock, enabling us to dispatch the goods within 48 hours. For goods which must be manufactured after the receipt of your order you can expect a delivery time of 1-2 weeks. For further information please look at our offers and order confirmations. Our sales team will be at your disposal.
3. How do you dispatch?
Drees Lichttechnik GmbH sends its consignments via UPS. Goods with overlength, big volume or high weight are dispatched via forwarder. Of course it is possible for your to pick up the ordered goods or to send your own forwarder.
4. How can I learn more about your products?
On our homepage you will find a data sheet as well as a drawing for every article. Visiting our showroom you will learn more about our products. For further information our team of engineers and sales persons will be prepared to assist you.
5. Where can I find the latest catalogues?
The latest catalogues can be found by clicking on "Service", "Downloads". Alternatively you can order our latest print version.
6. What can I do if a product is not to my satisfaction?
Our quality management always enables us to deliver high quality goods to our customers. If there is a product that does not meet your expectations, you can be sure that we will deal with this case quickly. In order to achieve optimal order processing, you will receive a return code from our sales dept. as soon as you inform us about your problem. Please add this code to your return consignment. This enables us to identify your goods as soon as we receive them. We will get in touch with you promptly after receipt of your goods and will inform your about the testing results in our laboratory as soon as possible.
7. What are your business hours?
You can contact our sales team from Monday till Thursday between 7:45 and 17:00 h and on Friday between 7:45 and 15:00 h.